Website usability
ValWriting.net has a website that looks much like all others, with tabs for everything from types of writing, qualifications of writers, FAQ’s, ordering process, guarantees, discounts, etc. It was a bit more difficult to find the pricing from the main page, because we had to use the site map to find it. Contact information is placed in several places throughout the site.
Pricing
Cost ranges from $16.95 a page to almost $30.00 a page, and it depends on the study level, the kind of writing requested and the amount of time given for completion. They do offer writing from high school through graduate and professional programs. Discounts can be obtained once an order or combination of orders reaches a certain number of pages, and these range from 5% to 15%. Very loyal customers may get an even larger discount.
Customer Support
The site advertises 24/7 customer support via telephone, email, live chat and messaging on the customer’s order page. We found live chat offline on a few occasions, and when we did manage to contact someone, he wasn’t completely knowledgeable about the process and the “rules.” The writer can be contacted through an email messaging system which goes through the administrators, and the site states that they contact the writer immediately when an email is waiting. That may be so, but our writer was pretty late in responding to us.
Writing quality
The first draft was obviously written by someone who did not have an academic background in the topic area, because important information was simply ignored. We requested a different writer for the revision, specifically, someone with the right academic background, and were told that this would be done. When we got the final draft, we were still not completely satisfied with the organization and grammar. If it were to be submitted at the university level, it would still need revisions. By this time, however, the original deadline already passed, so we had to consider the service did not meet its promises.
Order processing specifics
- Guarantee of no plagiarism
- Promise of fully qualified and degreed writers
- Discounts are available
- Customer are guaranteed confidentiality
- Payment is easy
- Revisions are free within 14 days of delivery
- Some extras provided at no cost, such as title page.
Total
Several areas need improvement, such as customer service and a commitment to assign writers who are qualified in the subject areas in which they are producing writing. It seems that it would cost the company less if works were written well the first time.
