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Custom-Essay.org rating

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  • Jorgen S. Mar 27, 2021
    Dislike 0

    Ask him for proposal the he do it as essay

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  • Majed A. Mar 18, 2021
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    Would have like to receive paper earlier to go over

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  • Rifat H. Mar 06, 2021
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    I have failed this assessment.

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Website usability

Home page is full of all important information tabs, and site is easy to navigate.  A user can find samples of their writing work, policies and procedures, pricing, guarantees, and general information about the credentials of the writers employed.  There is a comprehensive order form that is designed quite well and allows all kinds of information to be included.  There is also a privacy policy that guarantees customer confidentiality.  A personal account page is password-protected as well, and this page is used to receive messaging and the final product.

Pricing

Pricing is a bit complex, because it is based upon several factors, including the type of work ordered, the level of writing requested (high school, undergraduate, or graduate) and the deadline requirement.  While there is a discount policy in place, customers can expect to pay within a range of $16.50 to $35.00 per page.  There is a schedule of cost on the website, so a customer can determine the cost before placing an order.   Unusual orders may require contact with the customer service department for specific pricing.

Quality

We ordered an undergraduate research paper and provided one specific resource that should be used.  We also asked for a first draft for review.  We got neither of these things.  The final paper was delivered 8 hours after the deadline, and it did not include the resource we required, nor was it at a writing level appropriate for college-level composition. During this late time, we attempted to contact the writer and the customer support department, but we receive no responses.  We were emailed when the final product was completed.  We then requested revisions which were completed, but not to our satisfaction.  When we requested some type of discount because our instructions were not followed, it was abruptly refused.

Customer Support

We were not satisfied with the customer service.  Phone calls were not returned, and the live chat operators were less than helpful and rather abrupt with responses.  We were made to feel “stupid” because we could not use the messaging system correctly.  When we attempted to contact the writer through the messaging system, we were ignored. 

Order peculiarities:

  • Basic 250-275 words per page
  • 24/7 customer service is advertised and promised
  • multiple ways to contact are given on the site
  • customer service is promised 24/7
  • guarantees of customer confidentiality and non-plagiarized products
  • free revisions
  • qualified and credentialed writers

Total

Quality of writers must be improved, as well as overall customer service.  Pricing is about medium, but quality should reflect those prices.  Customer service is not responsive enough.

Custom-Essay.org Checklist by

  • 1. Price calculator

    Tool to calculate the price on the basis of your details.
     

  • 2. Q&A department

    How does the service ensure quality.

  • 3. Discounts

    Information on available discounts:

    • Lifetime

      Permanent discounts you get upon ordering certain quantity of papers.

    • Holidays

      Special offers for seasonal occasions.

    • First order

      Exclusive one-time discount on the first order.

    • For regular customers

      Special benefits for loyal customers.

  • 4. Live chat

    Opportunity to contact the support team instantly and 24/7.

  • 5. Affiliate program

    Are there any partner programs.
     

4. Payment Methods:

  • PayPal
  • Credit and debit cards by Visa
  • Credit and debit cards by MasterCard
  • Credit cards by American Express
  • Credit cards by Discover
  • Credit cards by JCB
  • Credit cards by Diners Club

5. Additional Features:

  • Plagiarism check
  • Money back guarantee
  • 100% Privacy
  • All subject areas
  • Free Revisions
  • Free Amendments
  • All Formats
  • Single/Double Spaced papers
  • MA/MS and Ph.D writers
  • Direct contact with the writer

6. Support:

  • Live Chat
  • 24/7/365
  • US Toll-Free

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